This policy explains how R RUHI IMPEX LLP processes, dispatches and delivers orders across IN, our shipping charges, and what happens when a delivery doesn't go to plan.
Where we ship
We ship to all serviceable pincodes within IN. A pincode checker on the product and cart pages confirms whether your address is serviceable before you check out. If your pincode isn't currently serviced by our courier partners, we'll show you a contact form so we can quote a special arrangement.
Processing time
We dispatch orders within 2 to 3 business days from our Hyderabad warehouse, Monday to Saturday. Orders placed on Sundays and public holidays are processed on the next working day. You'll get an email with the tracking link the moment your shipment is handed to the courier.
Delivery time
Standard delivery within IN takes 3 to 7 business days from dispatch, depending on your location. Metro cities (Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad, Pune, Kolkata, Ahmedabad) are usually on the faster end of that range; tier-2 and tier-3 towns and remote areas may take 1 to 3 extra days. We add 2 to 4 extra business days to delivery estimates during major festivals (Diwali, Eid, Christmas, regional festivals) and around couriers' announced delays.
Shipping charges
Shipping charges, if any, are calculated at checkout based on your destination, order weight, and order value. Eligible orders qualify for free shipping — the threshold is shown above the cart subtotal. Promotional free-shipping offers, when active, are applied automatically; no code needed.
Cash on Delivery
We do not accept Cash on Delivery — all orders are prepaid through the gateways shown at checkout.
Address & item changes
Need to fix the shipping address, swap a size, or change a variant? Contact us within 12 hours of placing the order. We do our best to honour late requests but cannot guarantee changes once the package is handed to the courier.
Tracking
Every shipment includes a tracking link delivered by email and SMS. The link is usually live within a couple of hours of dispatch — sometimes the first scan takes 12 to 24 hours to appear, which is normal. If you don't receive a tracking link within 48 hours of the dispatch email, write to us at litoindiateam@gmail.com with your order number and we'll resend.
Multiple shipments
Larger orders, or orders that span both in-stock and pre-order items, may be split across multiple shipments and tracking links — you will receive one email per shipment. There is no extra charge for split shipments unless the order page says otherwise.
Delivery attempts
Our courier partners typically attempt delivery up to 3 times. If you are unavailable, please pick up the parcel from the local hub within the courier's standard hold window (usually 5 to 7 days) — the tracking link includes the hub address. We are not responsible for shipments returned undelivered because the recipient was unreachable, refused the package, or did not pick it up within that window.
Undelivered orders
If a shipment comes back to us as undelivered (wrong address, recipient unavailable, refused at the door, or unclaimed at the hub), we'll contact you. You can choose to re-ship (charges may apply for the second attempt) or receive a refund of the order amount minus the original shipping cost.
Damaged or tampered shipments
If the outer packaging arrives visibly damaged, tampered with, or open, please refuse delivery from the courier and contact us within 24 hours with photos. We will arrange a replacement at no extra cost and handle the claim with the courier ourselves.
Delays beyond our control
Couriers occasionally experience delays due to weather, festivals, civic disturbances, transport strikes or other force-majeure events. We monitor delayed shipments daily and proactively reach out when a parcel is overdue. Such delays are outside our control and do not entitle a refund of the shipping fee, but we will go out of our way to help locate the parcel and keep you informed.
International shipping
International shipping is arranged case by case. Email litoindiateam@gmail.com with the items you want and the destination country, and we'll send a quote within 1 to 2 business days. Customer is responsible for any customs duties, GST or local taxes due on arrival.
Contact
Questions about a specific order? Email litoindiateam@gmail.com with your order number and we'll respond within 1 business day.